which usually points to a refrigerant leak or a failing compressor.
Heat Pump Repair Priced After the Diagnosis Both Seasons Working Again
In San Antonio, Serving Alamo Heights, Terrell Hills, Olmos Park, Stone Oak, Castle Hills & the Greater San Antonio Area, TX
- Fix first, replace last
- Flat $119 diagnostic
- Weekend appointments available
· Google reviews
Licensed · TACLB 110532E
Your Heat Pump Never Gets a Break
One machine cools your house from March into November, then heats it through every cold front, so a heat pump here carries a load a cooling-only system never sees. That is why it fails differently. We're Alamo Comfort Heating & Air Conditioning, a family-owned, owner-run San Antonio HVAC contractor working this area since 2014, and heat pump repair is daily work for us. Our technicians diagnose the whole machine, cooling side and heating side, show you the part that failed, and hand you a written price first. In older Alamo Heights and Terrell Hills homes the fault is usually electrical. In a humid Stone Oak summer it is the charge or a plugged drain.
Four Numbers Behind Every Repair Call
$119 flat diagnosticA full inspection, credited to your repair when you approve it.
1 to 2 a weekHow often we repair a heat pump another company condemned.
12 to 15 yearsWhat a promptly repaired, maintained heat pump should give you.
40+ years combinedThe experience our technicians bring to every heat pump call.
On the job
01 / Warning signs
Six Signs Your Heat Pump Needs Repair
A heat pump almost always warns you before it quits outright. Catching it early in our long cooling season keeps the fix small and keeps you out of a 100-degree afternoon with no cooling. Here is what tells you to call.
almost always a failed capacitor or a burned contactor.
the classic signature of a reversing valve sticking or gone.
meaning the defrost cycle is not clearing it or the charge is low.
often a choked filter, a low charge, or a control fault.
a sign the system runs longer to hold the same setpoint.
Not certain it is even broken? Call before you spend a dollar. Plenty of these calls end with us telling a homeowner the system is behaving normally, and we would rather do that for free than sell a repair nobody needs. If the fault is big and the unit is old, we set the honest math for a replacement next to the price of the repair and let you pick, with no countdown clock. Financing can spread a larger repair across months, and if another company already handed you a "you need a new one" quote, bring it by for a straight second opinion.
02 / Heat pump repair pricing in San Antonio
What Heat Pump Repair Costs in San Antonio, TX
Every repair starts with a flat $119 diagnostic, and that fee comes off your total the moment you approve the work. We will not quote a number before we know the cause, because guessing is how homeowners get overcharged. Once our technician finds the fault you get a written price to approve, with nothing added at the end. From there the cost tracks the part, the labor, and the system's condition. If we installed your heat pump, repair labor may be covered for up to 10 years, provided it stayed maintained and nobody else serviced it.
Worth Repairing, or Time to Replace?
The Age of the Unit Usually Decides
Nobody here earns more for selling you equipment, so a service call stays a service call. On a heat pump under about 10 years old with one failed part, a repair is nearly always the right money. On an aging unit facing a compressor, we put both numbers in front of you and let the math decide.
| A repair usually wins when | Replacement is worth pricing when |
|---|---|
| The system is under about 10 years old | The unit is 12 to 15+ years old |
| One part failed, such as a capacitor or a contactor | The compressor is failing on an aging system |
| The fix is a small share of a new system's cost | You are looking at a several-thousand-dollar repair |
| Parts are current and easy to source | It still runs on phased-out R-22 refrigerant |
Four steps
Four Steps Back to Steady Comfort
Four steps, in the same order on every call, from your first ring to a system holding temperature again.
Call Us and Get on the Schedule
Tell us what the system is doing and we book the visit. Someone answers our phone 24/7, weekday appointments run 8 to 6, and weekend appointments run 9 AM to 6 PM.
A Full Diagnosis in Both Modes
For the flat $119, our technician checks the electrical, the charge, the airflow, the reversing valve, and the defrost cycle, runs the system in cooling and heating, then shows you the fault.
A Written Price, Then Your Go-Ahead
You see the part and the labor in writing with a straight recommendation. Nothing starts until you approve it, and the $119 comes off the total when you do.
Repaired, Tested, and Explained
Most repairs finish in the same visit. We run the system through cooling and heating, confirm the defrost cycle behaves, and walk you through what failed and why before we pack up.
Diagnosis First, Sales Pitch Never
Three Reasons the Repair Goes Right
Fix first, replace last
We repair what another company condemned.
Once or twice a week a homeowner calls us after being told their heat pump is finished. Often it is not. A common part failed, the system has years left, so we diagnose it straight and fix what can be fixed.
Nobody here works on a commission.
Every technician earns the same whether your heat pump gets a $200 part or a new outdoor unit. That is why "fair pricing" and "no upcharging" turn up in our reviews without us asking.
We diagnose the parts a heat pump adds.
A heat pump is an air conditioner that also runs backwards, which adds a reversing valve, a defrost control, and auxiliary heat strips. A cooling-only technician can misread all three, so we test the whole cycle.
Heat Pump Down? Start Here
Someone Answers, and Weekends Are Open
Call (210) 202-0255 and a person takes your details. We will not name an arrival hour we cannot keep, because that promise breaks on the day it matters most. What we do is tell you what is likely wrong, move urgent no-cool and no-heat calls up the schedule, and book you a slot that holds.
You Approve the Price Before We StartAfter the $119 diagnostic you get one written number for the repair. Nothing open-ended, nothing tacked on at the end, and no work at all until you say go.
We Hand You the Failed PartYou do not have to take our word for it. Our technician shows you the component that failed, explains why it failed, and tells you what the repair changes.
Rusty HoermannOwner, Alamo Comfort
Rather talk it through now? Call (210) 202-0255
Service area
Heat Pump Repair Across Greater San Antonio
San Antonio is our home base, and we repair heat pumps right across the Greater San Antonio Area with the same technicians, the same diagnostic process, and the same written pricing on every call. The North-side neighborhoods are the heart of our service area, and we work outward from there into the surrounding suburbs and towns.
Not sure your street is covered? Give us a call and we will confirm it in about 30 seconds.
Alamo Comfort
Based in San Antonio · serving all of Bexar County
Get directions
Licensed & insured · TACLB 110532E
On the road
Alamo Comfort
10448 Gulfdale, Suite 3, San Antonio, TX 78216
Areas we serve
Ask if we cover your street
Alamo HeightsTerrell HillsOlmos ParkStone OakCastle HillsNorthwoodFar West SideSchertzGarden RidgeConverseNew Braunfels
Our neighbors say the same thing
What Neighbors Say About Our Repairs
Alamo Comfort Heating & Air Conditioning holds a -star average across Google reviews. On heat pump calls, the thing homeowners mention most is that we found the fault, priced it before starting, and got a system running that someone else had already written off.
Do you charge to diagnose a heat pump?
Yes. A flat $119 covers a full inspection in both cooling and heating mode, credited toward the repair once you approve the written price.
Why is my heat pump blowing warm air in summer?
Usually a refrigerant leak, a compressor losing capacity, or a stuck reversing valve. Our technicians confirm which one before quoting, so you never pay for a guess.
Is cool air from a heat pump normal in winter?
Yes. A heat pump delivers cooler air than a gas furnace by design, so that alone is not a fault. Heavy ice is.
Can you repair my heat pump instead of replacing it?
Usually, yes. We repair a heat pump another company condemned once or twice a week, and only advise replacing when an aging system stops making financial sense.
Do you offer weekend heat pump repair appointments?
Yes. Weekend appointments run 9 AM to 6 PM and someone answers our phone 24/7. We move fast on urgent calls without promising an arrival time.
Are you a licensed HVAC contractor in Texas?
Yes. We are a licensed Texas HVAC contractor, TACLB 110532E, and EPA-608 certified, so your heat pump repair is handled to state code.