Privacy Policy

Collection of Personal Information

In order to better provide you with products and services offered, Alamo Comfort Heating & Air Conditioning may collect personally identifiable information, such as your:

• First and Last Name
• E-mail Address
• Phone Number

Alamo Comfort Heating & Air Conditioning may also collect anonymous demographic information, which is not unique to you, such as your age and gender.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) sending us an email message; (c) submitting your credit card or other payment information when ordering and purchasing products and services. We will use your information for, but not limited to, communicating with you in relation to services and products you have requested from us.

Cookies & Tracking Practices

Alamo Comfort Heating & Air Conditioning may use cookies to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Use of Your Personal Information

Alamo Comfort Heating & Air Conditioning collects and uses your personal information to operate and deliver the services you have requested. Alamo Comfort Heating & Air Conditioning may also use your personally identifiable information to inform you of other products or services available from Alamo Comfort Heating & Air Conditioning and its affiliates.

Sharing Information with Third Parties

Alamo Comfort Heating & Air Conditioning does not sell, rent, or lease its customer lists to third parties.

Alamo Comfort Heating & Air Conditioning may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, schedule services, process payments, or arrange for requested services. All such third parties are prohibited from using your personal information except to provide these services to Alamo Comfort Heating & Air Conditioning, and they are required to maintain the confidentiality of your information.

Mobile Information Sharing & SMS Disclosure: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Opt-In & Communications

From time to time, Alamo Comfort Heating & Air Conditioning may contact you via email or SMS for the purpose of providing announcements, promotional offers, alerts, confirmations, appointment reminders, surveys, or other general communication.

SMS Terms: If you provide your phone number, you consent to receive SMS messages from us. Message and data rates may apply. Message frequency varies. You may opt out of SMS communications at any time by replying STOP.

Data Security and Handling

Alamo Comfort Heating & Air Conditioning secures your personal information from unauthorized access, use, or disclosure. We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed.

User Rights & Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to complete the transaction for which the personal information was collected, fulfill the terms of a written warranty, detect security incidents, complete service-related records, or comply with an existing legal obligation.

Children Under Thirteen

Alamo Comfort Heating & Air Conditioning does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

External Data Storage Sites

We may store your data on servers provided by third-party hosting vendors with whom we have contracted.

Changes to This Statement

Alamo Comfort Heating & Air Conditioning reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site.

Contact Information

Alamo Comfort Heating & Air Conditioning welcomes your questions or comments regarding this Statement of Privacy. Call us at (210) 202-0255 or write to us at 10448 Gulfdale, Suite 3, San Antonio, TX 78216.